Return Policy

Refund Policy

Goods delivered may be returned for a refund, exchange or replacement if it is damaged or faulty upon arrival, but the claim must be made in writing and within 5 days after delivery and they must be returned unused, in a saleable condition and in their original packaging. Return will not be accepted without a prior written authorization. Goods that are damaged on delivery must be reported to Caterworks within 24 hours and original packaging must be kept by customer. Large Goods such as fridges must be visually inspected by the Customer on delivery for damage and an acceptance of delivery docket completed noting not any damage that resulted from delivery. Goods that are parts missing, delivered faulty or defective by Caterworks may be replaced, repaired, refunded or exchanged at Caterworks’s discretion provided Caterworks is informed in writing within 5 days. Certain Goods may be disposed of in accordance with Caterworks safety instructions for replacement, refund or exchange with Caterworks’s prior approval. The above clauses do not apply to any defect in the Goods caused by the fault, negligence or failure of the Customer to adhere to manufacturer instructions. Engineer call-outs and repairs carried out on non-warranty faults or defects may be subject to further charges. No Goods will be sold on a ‘sale or return’ basis without the prior written approval of Caterworks. Please note that Caterworks does not offer refunds, credit or replacements if customers has changed his/her mind about the product, or make an incorrect choice, or failed to verify and accurately provide information when placing an Order. A minimum 20% restocking fee plus transport fee will apply to all goods returned against orders correctly executed. This includes goods ordered and partially paid by customers, but still be kept in Caterworks’s warehouse. All pictures shown on the website are for illustration purposes. Actual products may vary due to product enhancement. It is the customer’s responsibility to verify all the details. Caterworks does not accept return or refund due to any variation between the actual products and the photos shown on the website.

2/2 Welder Road, Seven Hills, NSW 2147 Sydney 02 9626 1302 +61 430 790 202 Wechat info@caterworks.com.au Opening hours: Mon to Fri: 9:00am -4:30pm Sat: 9:00am - 12:00pm (By Appointment Only)