Delivery Policy
Delivery:
We may dispatch goods directly from our suppliers’ warehouse in NSW, VIC, SA, ACT, QLD and WA, which depends
on stock availability and customer’s delivery address. All the deliveries for customers are organized through
our contracted courier companies to Australia wide. Please note that all large machinery, refrigeration and flat
packed items are delivered to the first door (front or rear) of ground floor locations only in the condition
that shop has flat access (no steps). It does not include any negotiating lifts or stairs/steps due to
Occupational Health and Safety regulations. The delivery person/driver may at his/her discretion assist with
delivering the Goods to a location within the premises nominated by the Customer, at the Customer’s sole
risk.
The delivery prices and freight times offered on our website are to be used as a guide only; Caterworks and
Caterworks SA will not be held responsible for any time delay. Delivery prices and times for these items will be
discussed for confirmation with the customer after an order has been placed.
Some non-stocked products are shipped directly from our supplier in Sydney, Melbourne, Brisbane or Perth. For
these items, after placing your order online, our staff will contact you to confirm freight and delivery times.
Any delivery costs will be charged to you separately after this is confirmed with you by our team.
Customers are responsible for ensuring that products ordered will fit through doorways and into their
premises. We cannot accept responsibility if it does not fit. Any carriage charges caused by an aborted delivery
are the customer’s responsibility.
Delivery does not include unpacking or positioning or assembling items. A supplementary delivery cost for
large items may apply.
Customers are advised to notify Caterworks within 24 hours after receiving the goods if it is delivered in
damaged or soiled packaging.
(i)The Customer will not or does not accept delivery when the Goods are ready for delivery or (ii) Caterworks
or its agent cannot effect delivery because Caterworks or its agent considers at the time of delivery that
delivery would be hazardous or would be contrary to their policies, industry practice or statutory requirements
or (iii) because the Customer has not provided Caterworks with appropriate instructions, documents, licences or
authorisations to properly, legally and safely effect delivery of the Goods, risk in the Goods passes to the
Customer, the Goods will be deemed delivered, and Caterworks may store the Goods until actual delivery, in which
case, the Customer will be liable to Caterworks for all related costs, such as re-delivery charges, storage and
insurance.
2/2 Welder Road, Seven Hills, NSW 2147 Sydney
02 9626 1302
+61 430 790 202
Wechat
info@caterworks.com.au
Opening hours:
Mon to Fri: 9:00am -4:30pm
Sat: 9:00am - 12:00pm (By Appointment Only)